Sioen Industries NV is a company incorporated under Belgian law, with its registered office at Fabriekstraat 23, 8850 Ardooie, Belgium.

This is the privacy policy of the websites of Sioen Industries NV and its subsidiaries (“SIOEN” or “SIOEN GROUP”) and governs the processing of your personal data by SIOEN and its subsidiaries as part of your visit to our websites, your communication with us by email, telephone, fax, social media (e.g. Facebook, LinkedIn, Twitter, …).
SIOEN reserves the right modify this privacy policy at all times. Such modification shall be communicated on our websites.

This privacy notice should be read together with our cookie policy.

When does this privacy policy apply?

This privacy policy applies to the processing of personal data obtained through the websites of SIOEN and your communication with us by email, telephone fax and/or social media.

Who is responsible for the processing of your personal data?

SIOEN is the party responsible for the processing of your personal data. SIOEN determines the purposes of the processing of your personal data and the means used to process your personal data.

Which types of personal data do we process about you?

1. Information provided by you

When filling out a contact form on our websites or contacting us by e-mail, telephone, fax or social media channels, we collect:

2. Automatically obtained information

When browsing our website, we receive data from cookie providers about your activity on our website such as the time and duration of your visit, the hyperlinks which brought you to your website and the hyperlinks on our website which link to other websites, your IP address, the pages you visit, the browser you use, operating system, geographical data such as your location and your preferred language.

We obtain this information by using cookies. More information about the use of cookies can be found in our cookie policy.

For what purposes do we process your personal data?

1. To keep you informed

We process your personal data in order to provide you with personalized and targeted communications you request through our websites, e-mail, telephone, fax and social media. For these purposes, we may process personal data such as your name, address, e-mail address, phone number, ...

Unless you are an existing customer who has already purchased similar goods or services from SIOEN, SIOEN will only send you communications, newsletters, promotions,… through e-mail or other communication channels if you have explicitly consented to receiving such communications (e.g. by subscribing on our websites).
These data are processed on the basis of unambiguous consent.

If you are registered to receive communications, promotions, offerings, newsletters and/or other advertisements by email or other electronic communication channels, you may always change your preferences for receiving such communications by following the opt-out link provided in these communications.

2. For the technical and functional management of our websites

In order to personalise our websites and to ensure they are easily accessible and easy to navigate, we process your personal data.

For these purposes, we may process data such as your IP address, the browser used, the pages on our website you visit, geographical data, time and duration of your visit and your preferred language.

These data are processed on the basis of your unambiguous consent or SIOEN’s legitimate interest in improving its websites and protecting itself against any cyber attacks or other harmful behaviour.

3. To comply with legal obligations

SIOEN may process your personal data to comply with legal obligations or to comply with any reasonable request from competent law enforcement agents or representatives, judicial authorities, governmental bodies, including competent data protection authorities.

Your personal data may be transferred upon SIOEN’s initiative to the police or judicial authorities as evidence or if there are justified suspicions of an unlawful act or crime committed by you through your use of our websites or by other communications with us.

Links to other websites and social media

The websites of SIOEN may contain references to other websites, offered by third parties. SIOEN is not responsible for the processing of personal data through these websites.
This privacy policy only applies to the SIOEN websites.

How do we protect your personal data?

SIOEN takes the necessary technical and organisational measures such as (e.g.) firewalls and secured servers, to protect your personal data from unauthorized access or theft as well as accidental loss, tampering or destruction. We are committed to always ensuring an adequate and sufficient level of protection of your data.

SIOEN engages third parties to perform certain processing activities such as the hosting of our websites. These third-party processors are only allowed to process your personal data on behalf of SIOEN upon our explicit written instruction. SIOEN warrants that all third-party processors are selected with due care and are obliged to observe the safety and integrity of your personal data. SIOEN does not transmit your personal data in an identifiable manner to any third party without your explicit permission.

Access by SIOEN employees or third-party processors will be on a need-to-know basis and subject to confidentiality obligation.

SIOEN may also share your data with companies within the SIOEN GROUP. In doing so, SIOEN shall always ensure that all group entities will take due care that all processing of your personal data is in line with this privacy policy.

Location and transfers

SIOEN processes your personal data within the EEA. It is however possible for any purpose outlined above that we may transfer your personal data to other entities within the SIOEN GROUP or to third-party processors who process on our behalf and which are located outside the EEA. E.g. if we share systems between our SIOEN GROUP companies with a foreign-based service provider.

Each entity located outside the EEA has the obligation to take adequate safeguards with regard to the processing of your personal data. These safeguards will either be:

How long do we store your personal data?

SIOEN will retain your personal data for the period necessary to fulfil the purposes outlined in this privacy policy unless a longer retention period is required or permitted by law or, until you withdraw your consent.

Please note that if you withdraw your consent you can no longer use our websites or any other communication channels in whole or in part. SIOEN de-identifies or destroys your personal data when they are no longer necessary for the purposes outlined above unless:

What are your rights and how can you exercise them?

You have the following rights with regard to your personal data:

SIOEN reserves the right to charge an administrative fee for multiple subsequent requests clearly clausing nuisance to SIOEN;

If you have any requests or questions regarding these rights, please contact
SIOEN shall honour your request as soon as reasonably possible and at the latest thirty (30) days after having received the request.

If your data is being processed on the basis of your consent, you also have the right to withdraw your consent at any time, without this affecting the legitimacy of the processing done prior to the withdrawal of your consent. You may send this request to or follow the opt-out link in our communications to you.
Your request always has to be accompanied with a proof of identity.

You also have the right to file a complaint with the supervisory authority in your country of residence, your place of work or the place of an alleged infringement.

For Belgium the supervisory authority is the Belgian Data Protection Authority.


Should you have any other questions you may contact us:

If you would like to know more on how the SIOEN GROUP handles personal data in general, we kindly refer you to our GROUP DATA PROTECTION POLICY.

Version May 2018